Ready WhatsApp Flow Examples
These are examples. PromoAI customizes them depending on your business, products, branches and customer questions.
1. First Customer Reply
Use this when a customer sends “Hi” or asks about your service.
Hello, welcome to [Business Name]. Thank you for reaching out.
Kindly tell us what you need today so we can assist you faster:
1. [Product/Service 1]
2. [Product/Service 2]
3. [Product/Service 3]
4. Other enquiry
2. Location / Branch Selection
Useful for businesses with different branches or service areas.
Which area are you ordering from?
1. Marurui — Water + Gas
2. Kihunguro — Water + Soda
3. Membley — Gas Only
Once you choose your area, we will guide you to the right product and contact.
3. Product Selection
Helps customers choose clearly instead of sending many scattered messages.
What would you like to order?
1. Cooking gas
2. 20L water refill
3. Bottled water
4. Soda
5. Branded water for events
6. Bulk supply
Please reply with the option number or product name.
4. Order Details Collection
Gets the important details before the business owner replies.
Noted. Kindly share these details so we can serve you properly:
Name:
Location / estate:
Product needed:
Quantity:
Delivery or pickup:
Preferred time:
Any special instruction:
5. Quote Follow-Up
Use this after sending a quote or price and the customer has not replied.
Hello [Name], just following up on your enquiry about [Product/Service].
Would you like us to proceed with the order, adjust the quantity or answer any question before you decide?
6. Customer Gone Quiet
Simple human follow-up without sounding pushy.
Hello [Name], hope you are well.
Just checking if you still need help with [Product/Service]. We are available to assist when ready.
7. Review Request After Sale
Helps the business collect more Google reviews from happy customers.
Hello [Name], thank you for choosing [Business Name].
If you were happy with our service, kindly leave us a quick Google review. It helps other customers trust us too.
Review link: [Paste Google Review Link]
8. Monthly Follow-Up Campaign
Useful for repeat customers and regular buyers.
Hello [Name], this is [Business Name].
We are checking in to see if you need to restock or place a new order this week. Kindly reply with what you need and your location.
PromoAI can turn these templates into a full client-specific system with branch contacts, product options, FAQs, review links and lead tracking.